Return Policy

We want you to feel comfortable with your purchase from Chewtsan. We understand that choosing the right rug online isn't always easy, so if your purchase doesn't work out, we're here to help.

You may request a return within 14 days of receiving your order, provided the item meets the return conditions below.

Return Window

You have 14 days from the date your order is delivered to contact us about a return.

To start a return, please email chewtsanofficial@hotmail.com with your order number and the reason for your return. Please get in touch with us before sending anything back, as returns sent without prior approval may not be accepted.

Return Conditions

To be eligible for a return, the rug should be in its original condition and suitable for resale.

  • The item must be unused and free from signs of wear.
  • The rug should not have been washed, cleaned, altered, or damaged after delivery.
  • The original packaging should be kept intact whenever possible.
  • The item should be returned with any accessories or materials that came with the original order.
  • Returns must be requested within 14 days of delivery.

Because rugs are home-use products, we recommend taking care when opening and checking your order. Please avoid using the rug before you decide whether you want to keep it.

How to Request a Return

The return process is simple:

Step 1 — Contact Us

Email chewtsanofficial@hotmail.com within 14 days of receiving your order. Please include your order number and briefly explain why you would like to return the item.

Step 2 — Wait for Return Instructions

Our team will review your request and let you know whether the return is eligible. If approved, we'll provide the return instructions and the appropriate return address.

Please do not send your package to the address shown on our website or the original shipping label unless our team specifically asks you to.

Step 3 — Pack the Rug Carefully

Please pack the rug securely to help prevent damage during transit. Whenever possible, use the original packaging or suitable protective packaging.

The item should arrive back in the same condition in which it was received.

Step 4 — Send the Package

Once you receive our return instructions, send the package using a trackable shipping service, and keep your tracking information until the return is complete.

Step 5 — Inspection & Refund

After we receive the returned item, our team will inspect its condition. If the return meets our requirements, we'll process the refund to the original payment method.

Return Shipping Costs

For returns due to personal preference, such as choosing the wrong size, changing your mind, or no longer needing the item, return shipping costs are generally the customer's responsibility.

If the item arrives damaged, defective, or different from what you ordered, please get in touch with us as soon as possible. We'll review the situation and, where appropriate, assist with a return or another suitable solution.

For damaged or incorrect items, please include clear photos of the item and its packaging when contacting us. This helps us understand what happened and resolve the issue more efficiently.

Refunds

Once we receive and inspect your returned item, we'll email you to confirm the outcome.

If approved, we'll issue the refund to the original payment method.

Please allow some additional time for your bank or payment provider to process the refund and reflect it in your account.

  • The time required for the refund to appear can vary by payment provider.
  • Original shipping charges may not be refundable for returns made due to personal preference.
  • If a returned item does not meet our return conditions, we may be unable to issue a refund.

Items That Cannot Be Returned

We may not be able to accept a return if the item:

  • Has been used or shows noticeable signs of wear.
  • Has been washed, cleaned, altered, or damaged after delivery.
  • Is returned without prior approval.
  • Is missing essential original components or packaging where those materials are reasonably required for the return.
  • Is returned after the 14-day return period without prior arrangement.

If Your Order Arrives Damaged

We're sorry if your rug arrives in less-than-perfect condition.

Please get in touch with us at chewtsanofficial@hotmail.com as soon as possible after delivery and include your order number, a description of the issue, and clear photos of the rug and packaging.

We'll review the details and work with you on the most appropriate solution.

Exchanges

For now, we recommend returning an unwanted item and placing a new order for the item you would prefer, rather than requesting a direct exchange.

If you need help choosing another rug, our team will be happy to assist with questions about our Rectangular Rugs, Round Rugs, and Semicircular Rugs.

Need Help With a Return?

If you're unsure whether your order qualifies for a return, please contact us before sending your package.

Email: chewtsanofficial@hotmail.com

Phone: +1 515 491 5082

We'll be happy to look into your situation and guide you through the next step.

Chewtsan

Making returns straightforward, with a little more care.