Shipping Policy

At Chewtsan, we know a new rug helps make a space feel more like home. We work with trusted shipping carriers to make sure your order is handled carefully and reaches you as smoothly as possible.

Shipping times may vary depending on your location, the size of your rug, and the carrier used for your order. The following delivery times are general estimates.

Order Processing

We usually prepare and dispatch orders within 3–7 business days after payment is confirmed.

Larger rugs or orders containing multiple items may occasionally need a little extra preparation time. Once your order ships, we'll email you a shipping confirmation with tracking information when available.

  • Weekends and public holidays are not counted as business days.
  • Processing time is separate from the estimated shipping time.

United States

Orders within the United States generally ship via USPS, UPS, or FedEx, depending on the package and delivery location.

Estimated delivery: 14–28 business days after dispatch.

Canada

We may ship orders to Canada through Canada Post, UPS, or FedEx.

Estimated delivery: 14–30 business days after dispatch.

United Kingdom

Orders to the United Kingdom may be delivered through Royal Mail, Evri, or DHL.

Estimated delivery: 14–30 business days after dispatch.

Germany

DHL or Hermes generally handles orders to Germany.

Estimated delivery: 14–30 business days after dispatch.

France

Orders to France may ship via La Poste, Colissimo, or DHL.

Estimated delivery: 14–30 business days after dispatch.

Italy

Orders to Italy may be delivered through Poste Italiane or DHL.

Estimated delivery: 15–32 business days after dispatch.

Spain

Orders to Spain may ship via Correos or DHL.

Estimated delivery: 14–30 business days after dispatch.

Netherlands

Orders to the Netherlands may be delivered through PostNL or DHL.

Estimated delivery: 14–28 business days after dispatch.

Australia

Australia Post or Aramex may handle orders to Australia.

Estimated delivery: 15–32 business days after dispatch.

New Zealand

Orders to New Zealand may be delivered through NZ Post or DHL.

Estimated delivery: 15–32 business days after dispatch.

A Note About Delivery Times

The delivery times above are estimates, not guaranteed dates. While we do our best to keep your order moving, the final delivery time can sometimes be affected by circumstances outside our control.

  • Local carrier schedules
  • Customs processing
  • Weather conditions
  • Public holidays and peak seasons
  • Unexpected transportation delays

International shipments may take a little longer when additional customs processing is required.

Tracking Your Order

Once your order has been handed to the carrier, we'll email tracking information to the address you provided at checkout.

It can take a little time for tracking information to appear after the first carrier scan. During international transit, tracking may not update for several days.

  • A temporary pause in tracking does not necessarily mean your package has stopped moving.
  • New updates will usually appear once the package reaches another processing or delivery facility.

Customs & Import Duties

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

  • Customs duties and import taxes, when applicable, are the responsibility of the recipient.
  • Customs processing times vary by country and are not included in our estimated delivery times.

Delivery Address

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error after placing your order, please get in touch with us as soon as possible at chewtsanofficial@hotmail.com. We'll do our best to help, but we cannot guarantee we can change an address once an order has shipped.

Delayed or Missing Packages

Occasional shipping delays can happen, even when a package is already on its way. Weather conditions, customs inspections, carrier delays, busy holiday periods, and other unexpected circumstances may affect the estimated delivery time.

If your package appears to be significantly delayed, please get in touch with us with your order number and tracking information.

  • We'll review the shipment details and help you understand the latest tracking information.
  • If a package is marked as delivered but cannot be found, please first check around your property and with household members or neighbors.
  • You may also contact the local carrier for additional delivery details.

Need Help?

If you have a question about shipping, delivery times, or an existing order, please get in touch with us.

Email: chewtsanofficial@hotmail.com

Phone: +1 515 491 5082

We'll be happy to help and will do our best to make your shopping and delivery experience as straightforward as possible.